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Fire & Water - Cleanup & Restoration

Archived Blog Posts

Commercial Floods- Get Back To Business Quicker with SERVPRO

6/25/2018 (Permalink)

Commercial Commercial Floods- Get Back To Business Quicker with SERVPRO Warehouse Flood

Flooding and water damage events in Vista commercial properties are often complex with numerous issues that require a knowledgeable and flexible response. Whether we're dealing with a relatively small water cleanup scenario or a large scale event, we work quickly to assess each unique situation and isolate the damaged area. In many instances, normal operations can continue in a temporary space while we restore your facility.

Restoring Commercial Properties Presents Unique Challenges

Our professionals are trained to be mindful of legal and environmental concerns and strive to fully restore the damaged area while working within your budgetary constraints. We understand that every hour spent cleaning up is an hour of lost revenue and productivity. So when an emergency situation arises in your business, give us a call and we will be there fast with the help you need.

About SERVPRO of N. Vista/ San Marcos

SERVPRO of N. Vista/ San Marcos specializes in the cleanup and restoration of commercial and residential property after a water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPROS corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Do You Suspect Mold In Your Home?

6/1/2018 (Permalink)

What is mold?

Molds are simple organisms that are found indoor and outdoor. They are very small spores. The color can be anywhere from white to orange and green to black. 

What does it need to grow?

To grow, mold needs food ex: leaves, paper. It also needs moisture and a place to grow. 

Can you find mold in your home?

Absolutely. Sources that can cause problems for mold are flooding, leaky roofs, mud, steam from cooking, shower or bath steam/leaks, damp clothes, humidifiers.

How can you prevent mold in your home?

  • Check for moisture on windows 
  • Check for wood warping
  • See if you can smell a musty odor
  • check for cracking of plasterboard

If water penetrates any of these areas, there is potential for mold growth.

All of these tips can help save you from a moldy mess! 

If you suspect you have mold call:

SERVPRO of N. Vista/ San Marcos at (760)746-6440.

Outside Water In Your Home

6/1/2018 (Permalink)

It could be a disaster if a home does not have a good drain system when storm rains will not let up. The water will continue to collect until it's pushing on your door searching for any sign of a crack to get inside. If the house is unoccupied for the duration of the storm the water can continue to leak in. A lot of times when water comes from the outside, it becomes dirty. The water can flow small particles of dirt into the crack under the door. Another example of contaminated water is sewage such as a toilet overflowing.

Here are some tips when dealing with contaminated water:

  • Don't spread contaminated water by walking unnecessarily on damaged or wet areas. 
  • Don't turn on the HVAC system if there is a possibility of spreading contaminated air.
  • Don't use household fans to dry the structure and spread contaminants.
  • Avoid all contact with sewage and items contaminated by it.
  • Wash hands thoroughly after contact with contaminated items.

Sealed Roofs

6/1/2018 (Permalink)

Your roofing seems fine until a heavy storm hits and you find leaks all over your home. The day is gloomy, you want to stay inside and watch the rain fall from the window not from inside your living room ceiling. An option that a homeowner may have is to seal their roof. Sealing a roof includes options:

  • two layers of felt
  • synthetic roof membranes
  • a polyurethane foam spray(for existing roofs)

When you seal your roof, it gives an extra protection against rain storms.

It is said that the roofing industry has suggested the felt paper as a way to help drain water away once it is behind the roof cover. The roof covering that you chose should be sealed with a membrane that is strong enough to be watertight, will stay in place if the primary roof blows off.

Tips For Floods

6/1/2018 (Permalink)

Water damage can occur with no warning. Protect your home from a flood in every way you can:

  1. Protect wells from taking safety improvement suggestions from a licensed contractor.
  2. Make sure your yard slopes away from your home to direct water away from it.
  3. Have a plumber install an exterior sewer backflow valve.
  4. Anchor fuel tanks.
  5. Have an electrician raise switches, sockets, circuit breakers, and wiring at least 12 inches above expected flood levels.

For winter(areas that experience snow):

  1. Rain can make snow melt quickly.
  2. Remove snow piled against home.
  3. Seal any cracks or gaps in foundation.
  4. Safely remove snow from roofs.
  5. Clear drains and gutters of debris and assure snow melts away from home.

SERVPRO of N. Vista/ San Marcos 760-758-3454

Tips from: https://disastersafety.org/flood/flood-infographics/

Lead Paint

5/30/2018 (Permalink)

Mold Remediation Lead Paint Lead Paint

According to EPA requirements (40 CFR Part 745) contractors must use lead-safe work practices and follow these three simple procedures:

  • Contain the work area.
  • Minimize dust.
  • Clean up thoroughly.

The Environmental Protection Agency requires that businesses performing renovation, repair, and painting projects that disturb lead-based paint in pre-1978 homes, child care and schools be certified by the EPA.

Does Your Property Contain Lead?

Older homes and buildings are more likely to contain lead-based paint. Homes built before 1940 have a much higher chance of containing lead paint.

What You Can Do To Protect Your Family From Lead In Pre-1978 Homes

  • If you rent, notify your landlord of peeling or chipping paint.
  • Clean up paint chips immediately.
  • Regularly clean floors, window sills, and other surfaces.
  • Rinse sponges and mop heads after cleaning dirty or dusty areas.
  • Wash children's hands, and toys often.
  • Clean or remove shoes before entering your home to avoid tracking in lead from soil. 

SERVPRO Video

5/29/2018 (Permalink)

Mold Remediation SERVPRO Video SERVPRO N. Vista/ San Marcos

At SERVPRO of North Vista/ San Marcos we take pride in the work we provide. We treat every call we get with the same enthusiasm and hard working attitude. It is important for us to leave our customers with an overwhelming feeling of satisfaction from the work we did. What we do is more than a "job" we create a positive experience for our customers and take the headache away during a stressful time. We are professionals in our industry and know exactly what needs to get done and we can get it done in a timely matter. We are insurance preferred because we are a trusted business. Every single employee here cares about the work they provide for a customer. Many of our reviews talk about how "extremely nice and helpful" we are. We are this way because we care immensely. We give quality work and our best efforts to every single person. Our customers satisfaction are our priority. Please take a look at our video to see what we are all about.

SERVPRO of North Vista/ San Marcos

https://www.youtube.com/watch?v=fMu3DmZnOQE

Lower Costs

5/24/2018 (Permalink)

Storm Damage Lower Costs SERVPRO of N. Vista/ San Marcos saves you money!

SERVPROS emergency services of mitigation help reduce additional property damages. We use specialized test equipment to find hidden water. Restoring verses replacing contents saves a lot of money. SERVPRO uses advanced drying techniques to monitor and make sure your property is dried properly. 

Mitigation requires fast action. The quicker we arrive on-site to perform our services, the better the result will be including lower claim costs.

SERVPRO uses the proper equipment to reduce claims loss expenses. Every second matters in an emergency and we have the correct technology and equipment to perform. SERVPRO of N. Vista/ San Marcos will always answer your call with fast response, proper equipment and trained, professional staff. The most vital component to reducing costs is a timely mitigation but also that the people hired to do the job have a complete understanding of how to dry a structures property effectively.

SERVPRO of N. Vista/ San Marcos is here to help! (760)758-3454

Equipment

5/24/2018 (Permalink)

Commercial Equipment Equipment

It is very important to use the proper equipment in a dry-out. 

Detection Equipment:

  • Moisture Sensors- used to detect moisture in carpets, baseboards, and walls.
  • Moisture Meters-used to determine the actual moisture content of various materials. The moisture 
  • Thermohydrometers- measures both temperature and relative humidity. After getting these two readings we can calculate specific humidity, dew point and vapor pressure.

Extraction Equipment:

  • Extractors-used in cleaning carpets and upholstery and in removing water from floors following a water damage. Extractors can be truck-mounted or portable. 

Air Moving Equipment:

  • Air Movers- used in water damage restoration to enhance evaporation at the surface level, reducing drying time. This moisture is eliminated using the dehumidification equipment. 

Dehumidification Equipment:

  • Dehumidifiers- By extracting water vapor from the air dehumidifiers lower the humidity. They pull the moist, humid air in and discharge dry, warm air. The dry air acts like a sponge, absorbing moisture from wet materials. 

SERVPRO of N. Vista/ San Marcos has the proper equipment to restore your property! (760)758-3454

When You Need Someone Quick

5/21/2018 (Permalink)

Commercial When You Need Someone Quick We Have Rapid Response Time

SERVPRO is a commercial property management professional. We provide excellent services every day at every job.  Getting to an emergency in a timely matter to start mitigation is crucial to keep damage minimal. The longer the water has to sit, the more damage that will occur and there is potential for mold growth. Rapid response enables you to get back to your business operations as quickly as possible.

Our 24 hour emergency services make situations less stressful for you. Emergencies never happen at a "good time", that's why we are committed to offering our services 24/7. When the emergency hits, let us take care of the stress. We will respond within one hour and start our water mitigation services within four hours. We will follow up with a detailed explanation of the step by step process. Professional cleaning and restoration will begin. After the job is finished we will do a final walk-through to ensure you are satisfied with the work we provided. Our customer satisfaction is very important to us and we take pride in the work that we provide. 

SERVPRO of N. Vista/San Marcos (760)758-3454

Water Damage Cleanup & Restoration

5/21/2018 (Permalink)

Our SERVPRO professionals help you in your property's water damage needs. Our project manager will arrive on-site within four hours of being notified of your disaster. Our technicians provide excellent communication of the property assessment before we begin any restoration services. We follow strict guidelines, knowledge, and training. We use state of the art industrial equipment to examine the damages done. Our restoration services include moisture detection, water extraction, dehumidification and contents inventory. Consistent communication and professional restoration techniques are what we provide for you. We leave our customers satisfied and they always say "I hope I never experience a flood again but if I do, I will definitely be calling you."

SERVPRO of N. Vista/ San Marcos is available to you 24 hours a day, 365 days a year. Call us at (760)758-3454

Fire, Smoke and Soot Restoration

5/21/2018 (Permalink)

SERVPRO of N. Vista/ San Marcos are professional when it comes to fire, smoke and soot cleanup.

There are three main categories of cleaning that we focus on.

Structural Cleaning- After a fire or smoke damage, the ceilings, walls, carpeting and floors need a thorough cleaning. Although you can't always see the smoke damage, you can definitely smell it. We have special smoke sponges that can show you extent of the smoke damage on your walls, ceiling, etc. We have specific equipment and cleaning products to clean and protect all the different surfaces in your home. Depending on the extent of the soot damage, we are able to reduce costs by cleaning and restoring walls instead of repainting or refinishing.

Contents Cleaning- Every single content item in the affected area will be individually cleaned and deodorized by our professionals. This includes rugs, furniture, curtains, upholstery, little items found on or around the furniture. Everything. Our professionals inspect each structure to determine the best means of cleaning. We will also provide a list of items that are to be "claimed". 

Deodorization- We provide specialized services that rid the place of business of offensive odors left by smoke damage. We do not cover up odors with fragrances. We find the source of the odor and eliminate it.

Do you have fire or smoke damage in your home? Call SERVPRO of N. Vista/ San Marcos today at (760)758-3454

Mold Remediation Services

5/21/2018 (Permalink)

When there is a flood and the water sits for an extended period of time it creates a breeding ground for mold growth. If there is a moisture issue in the building or home due to water intrusion, roof leaks, or poor humidity control, it is important to be aware of the following:

  • Visible mold.
  • A strong musty odor could indicate mold presence.
  • Evidence of past moisture issues that could indicate previous mold growth.
  • Excessive humidity. 

If mold is found in the home or building, mold remediation will eliminate a potentially ill situation. Our professionals will look for any signs of visible mold. Following the industry standards for mold remediation, they will work  to remove visible mold inside of a containment built on-site. 

If you suspect mold in your home call SERVPRO of N. Vista/ San Marcos today! (760)758-3454

Storm Damage

5/21/2018 (Permalink)

Storm Damage Storm Damage Storm Team

SERVPRO has a large loss response team that is here to serve any large loss commercial needs. Our group is full of specialists that are qualified to help during a storm disaster. During a large storm disaster SERVPRO corporate sends out a "sea of green" which is when all the SERVPROS from across the country come together to help during a large storm disaster.

  • SERVPRO organizes a network of strategically positioned storm teams on standby.
  • Immediate mobilization
  • 24/7/365
  • Mobile and local command centers
  • Pre-negotiated pricing
  • Corporate oversight and real-time event management
  • Commercial and residential losses serviced
  • Waiting lists minimized
  • Back-end reports for analysis
  • Uniformed personnel
  • Background checked required

It's amazing to see all the help that comes together. SERVPRO of N. Vista/ San Marcos is dedicated to helping you in your time of need (760)758-3454

Emergency Services

5/16/2018 (Permalink)

1-4-8

One hour

Within an hour of being notified of a loss, a SERVPRO of N. Vista/ San Marcos professional will be on-site to start our mitigation services. The best thing you can do to limit damage is a quick response.

Explanation

Our highly trained staff will walk you through the job process step-by-step. We will tell you exactly what to expect from us and how everything will turn out.

Eight hours

Within eight hours of being on-site, there will be a verbal briefing of the scope and will be communicated to the adjuster or property manager.

Cleaning & Restoring

SERVPRO of N. Vista/ San Marcos will work efficiently and neatly to help you regain control of your  property when a disaster has taken place. We use our professional restoration techniques to ensure your property is taken care of correctly the first time. 

Final Walk-Through

After the work is completed we will do a final walk-through with you to ensure complete satisfaction.

First Responder Awareness

5/15/2018 (Permalink)

Why Mitigation?

  • It reduces losses of life and property.
  • It enables people to recover faster from a disaster.
  • It lessens the financial impact of disasters.

SERVPRO professionals focus on reducing loss, enabling quick recoveries and lessening costs.

When to Mitigate:

  • Water
  • Fire
  • Vandalism
  • Crime Scene

Benefit Claims Representative:

  • Improve policyholder retention
  • Reduce cost per claim
  • Increase satisfaction through immediate attention.
  • Enhance your company reputation as a responsive insurer.

Benefit Policyholder:

  • Reduce amount of time policyholder is inconvenienced.
  • Reduce amount of time business is interrupted.
  • Reduce potential for mold growth.
  • Reduce loss of personal valuables and belongings.
  • Reduce the cost of insurance.

Benefit the Policyholder by Increasing:

  • The insureds satisfaction with the claims experience.
  • The insureds trust in your company as a responsive insurer. 
  • The potential for preserving irreplaceable items.
  • The amount of structure and contents that are restored

The SERVPRO System Helps Save Money.

SERVPRO of N. Vista/ San Marcos (760)758-3454

Emergency Fire Damage Tips for Insured

5/15/2018 (Permalink)

  • Limit movement in the home to prevent any more damage.
  • Place dry, colorfast towels or old linens on carpeted areas to prevent more soiling.
  • If the electricity is off, empty the fridge and freezer and keep doors open.
  • Wipe off soot from chrome in the kitchen and bathroom faucets and appliances then coat with a layer of lubricant.
  • Do not attempt to wash walls or painted areas before contacting SERVPRO. 
  • Do not attempt to shampoo carpet or furniture without contacting SERVPRO.
  • Do not attempt to clean any electrical appliances that may have been close to fire or water without consulting a repair service first.

Key Questions to Ask Insured

  • Home phone? Business phone?
  • Date and time loss occurred?
  • Is water damage present?
  • What was the source of the fire?
  • Has the source been repaired recently?
  • What is the extent of the damage?
  • What areas have been affected?
  • How bad is the odor?
  • Does the area need deodorizing?
  • Is a board-up required?
  • Are water and electricity available?
  • Are there any personal injuries? 

Call SERVPRO of N. Vista/ San Marcos To Help You! (760)758-3454

Fire Damage Catastrophe

5/14/2018 (Permalink)

Fire Damage Fire Damage Catastrophe Fire damage

The first 48 hours after a fire damage can make the difference between restoring versus replacing.

SERVPRO of N. Vista/ San Marcos professionals provide timely response with mitigation services ranging from fire, smoke and soot removal to contents claim inventory and document restoration. These services help ensure the property, belongings and memories are restored to preloss condition when possible. 

While using our industry approved training to employ rapid response, the utmost professionalism, cutting edge technology and open communication, we strive to restore not only the home, but the customer's peace of mind, as well.

After such a catastrophic event some homeowners are lost with emotions and often attempt to begin the restoration process by themselves. Though, many homeowners are unaware that performing certain tasks after a fire can actually worsen the extent of damage to their home. 

What You Can Do Until Help Arrives

  • Place clean towels or old linens on rugs and high traffic areas and upholstery.
  • Limit movement in the home to prevent soot particles from spreading and additional damage from occurring.
  • Do not wash any walls or painted services.
  • Do not shampoo carpet or upholstery.
  • Do not clean any electrical equipment
  • Do not send any clothing to a dry cleaner since improper cleaning may set smoke odor

SERVPRO of N. Vista/ San Marcos professionals are available 24 hours a day, 365 days a year to help make your fire damage "Like it never even happened."

Do you have fire or smoke damage in your home? Do not hesitate to call our helpful staff today at 760-758-3454!

A Small Leak Can Be A Huge Problem

4/23/2018 (Permalink)

Sometimes we think a small leak is okay because it's "small" but if a small leak is left unseen for too long, it can actually do the most damage. The water can seep through carpet, soak up walls, and pool on flooring which will only continue to cause damage eventually turning it into a large disaster. At least much larger than it could have been. 

Here are some important tips for your home:

  • Identify the source and type of water
  • Measure the temperature and humidity
  • Survey the extent of damage and inspect for hidden moisture
  • Emergency water extraction
  • Move and block furniture/contents
  • Inspect carpet pad
  • Apply treatments if needed(deodorization)
  • Utilize drying and monitoring equipment
  • Dispose of refuse

Call SERVPRO of N. Vista/ San Marcos if you suspect you have water damage 760-758-3454

Keep Your Home The Way It Is!

3/30/2018 (Permalink)

Homeowner tips for water damage:

  • Identify the source of the leak and fix it, if you can. You may need to call a plumber at this stage.
  • Turn the water off if it is a leak or broken pipe.
  • Cover windows and areas of the roof if water is leaking through them.
  • Move items to a drier area.
  • Place wooden blocks under furniture to protect from wet carpeting.
  • Place all damaged items off to the side that you want to replace-for claim purposes.
  • Do not use electrical appliances when standing on wet flooring.
  • Make a list of the repairs needed and take photos of the damage.

SERVPRO of N. Vista/San Marcos is available to you 24/7, 365 days a year. We are experts in mitigation! Call us as soon as the water hits so we can assure the least amount of damage is done. Call now at (760)758-3454

Meeko The Dog

1/24/2018 (Permalink)

Community Meeko The Dog Meeko

Here at SERVPRO N.Vista/San Marcos.  We take our job very serious.  We also take our blogs very serious. However, every once in a while, especially when things get stressful as they can in the restoration industry, you need to relax and have a little fun.  You need something to help you have a little fun and take your mind off of work for a little while. You need a stress relief.  That is why our office has Meeko.  Meeko the dog.  Meeko our resident office Corgi. She is awful at filing, can't answer phones, doesn't know the first thing about restoration, yet she is one of the most popular employees we have at our franchise.  Everybody loves Meeko because when your having a bad or stressful day she is always there to greet you at the door and make you feel better.

Thanks Meeko!  You have no idea how much you help everyone.

A Fire Burns Close To Us

12/12/2017 (Permalink)

Fire Damage A Fire Burns Close To Us Lilac Fire

Last week we were hit with the devastation of a fire that has burned all the way through today, Tuesday December 12, 2017. The fire, which they are calling Lilac fire, is 92% contained. Lilac fire may be close to out but has left us with a lot of damage. Our teams are already out on jobs this week doing everything we can to help the people who are left behind with destruction. It is a very sad time for some but SERVPRO of Escondido is here for you every step of the way. We will come in, assess the damage, and keep you updated every day. We want to make your home look Like It Never Even Happened. 

SMOKE FACTS

  • Smoke damage causes discoloration.
  • Smoke damage and soot can make you very sick, which can cause respiratory problems.
  • Smoke has a pungent smell that can soak into the walls, carpet and more.

Just like you, SERVPRO has a restore instead of replace mindset. 

If you have Fire and Smoke Damage to your home Call SERVPRO of N. Vista/San Marcos today 760-758-3454

Another Great Yelp Review For Us

12/5/2017 (Permalink)

Water Damage Another Great Yelp Review For Us Our newest Yelp Review

As 2017 winds down we would like to take a moment and reflect on and celebrate the many, many, five star reviews we have received on Yelp this year.  We had just around 25 reviews when the year started.  We are now proud to announce that we have 58 reviews and all 58 of them are five star reviews.  Our employees have been very proactive in requesting customers to leave us positive reviews and in turn our customers have been amazingly receptive to leaving them for us.  Our customers have even taken the time to "shout out" specific employees in their reviews who went above and beyond to provide excellent customer service and our franchise began rewarding employees for being named in reviews.  It has been a very positive year for Yelp reviews for us and we are hoping to receive even more reviews next year.

Happy Holidays From SERVPRO of N.Vista/San Marcos

11/30/2017 (Permalink)

General Happy Holidays From SERVPRO of N.Vista/San Marcos Happy Holidays!

With Thanksgiving just passing and Christmas right around the corner we are in the thick of the Holiday season here at SERVPRO of North Vista/San Marcos.  It also signals the end of the year for 2017.  We want to take a moment and reflect on the year we have had.  Some people have come, some people have gone, and some people have even come back. Through it all our team is stronger than it was in the beginning of the year and we are very thankful and appreciative of all of the effort that our team has put in to making this a successful year for us.  We have been able to help thousands of customers and received somewhere around 50 fivestar reviews online from some of them.  We took extreme pride in the services we provided for 2017 and it certainly shows.  We are very excited to see what 2018 has in store for us.

Happy Holidays San Diego

Houston Will Rebuild

10/9/2017 (Permalink)

Storm Damage Houston Will Rebuild Home is where you make it.

Although it is difficult to try and find some positive news out of all of the devastation and tragedy that has occurred in Houston, we at SERVPRO of N.Vista/San Marcos do have some good news to share.  All of our employees who traveled to Houston to help with the clean up efforts have now returned safe and sound.  With open arms we want to welcome back Joe, Alex, Sebastian, and Junior.  We are all very proud of all of you and happy to have you back.  You all sacrificed your time with family and donated your blood, sweat, and tears to help those who truly needed it. The definition of hero is as follows: "a person who is admired or idealized for courage, outstanding achievements, or noble qualities."  If that is how a hero is defined then we are proud to say that we have four, real life heroes, working at SERVPRO of N.Vista/San Marcos.

Welcome home fellas!

Roll On & Roll Out

10/9/2017 (Permalink)

General Roll On & Roll Out Some of our fleet

It is a very busy & Exciting time at SERVPRO of N.Vista/San Marcos.  It seems that our franchise and our family continues to grow and grow.  We have added new crew chiefs, new estimators, and even new managers.  Our vehicles have increased and thankfully for us our work volume has also increased.  With any growth there are always expected growing pains but luckily for us, our entire staff has stepped up and we have been able to maintain our very high level of customer service and work quality.  Our Yelp reviews have more than doubled in the last year and some of the comments customers have left for us have blown us away. The machine that is SERVPRO of N.Vista/San Marcos is running on all cylinders right now and we ecstatic about these exciting times in our franchise's history.  So keep it up team!  Let's roll on and roll out every single day and keep the momentum going.

They Thank Us & We Thank Them!

9/12/2017 (Permalink)

General They Thank Us & We Thank Them! Thank you from SERVPRO of N.Vista/San Marcos

We recently received an overwhelmingly nice Yelp review today from a customer that had a large flood in their home about a month ago.  The customer was so very grateful for our service that they took the time to list and thank every single one of our employees who worked on their home.  It was incredibly nice of them to not only take the time to leave us a review but also recognize every single employee.

So with that in mind, this blog is dedicated to all our customers who have taken the time to leave us an online review or refer us to a friend or drop off something for the staff to say thank you.  We have had the pleasure of helping so many customers that have showed us their appreciation in one way or the other, so we in turn, would like to show our appreciation to them.

Thank you to all of our wonderful customers.

Our Team 2017

5/1/2017 (Permalink)

General Our Team 2017 Our 2017 Group Photo

Today was a happy and sad day for SERVPRO of N.Vista/San Marcos.  We held our monthyly all hands meeting, like we do every month.  However one of the topics covered in the meeting today was announcing to everyone that after 10 years of service, Fernanada Robinson is leaving us.  Fernanada is one of the longest standing employees our franchise has.  She believes she can remember a time when there were only eight employees total, including her.  Boy how things have changed over the past 10 years. It certainly shows, as we also took, our annual group photo, which is included below.  We had to be sure to have Fernanada in it.  Our franchise is now somewhere around 60 + total employees.

You will be missed Fernanada.  Thank you for everything.

A Shout Out To Our Leader!

4/20/2017 (Permalink)

General A Shout Out To Our Leader! The attached picture is Joe all suited up on Easter Sunday.  On a holiday, he was out there in the heat, crawling under a house, to help a customer.

This blog is dedicated to our fearless leader, our franchise's founding father, Jose Araya or just Joe, as everyone calls him.

 

Joe has been in the restoration industry for over 30 years!  In 1991 he started a company called G.I Joe Carpet Cleaning.  That business thrived and eventually lead him to owning and operating our N.Vista/San Marcos Franchise.  Everything our franchise is today is because of Joe.

Joe spoke at our meeting earlier this week and told stories of growing up very poor in Costa Rica.  He would plant seeds for banana plants and watch them grow so he could sell them while the other kids spent all day playing.  It seems he has always had a mind for business and always been a hard worker.

 

Joe's spirit shines through everyday at our franchise.  Every positive Yelp review we receive, and we receive a lot, Joe's spirit helped cause that. Every customer who is blown away by our high level of professionalism, that is Joe's work ethic & pride showing in a job well done.

Joe set the standard for our franchise and we want him to know we appreciate it.  We take our reputation and his very serious.  We won't let you down Joe.

Thank you Joe!

 

Rain in San Diego Does Actually Occur

3/24/2017 (Permalink)

Water Damage Rain in San Diego Does Actually Occur Tut tut it looks it rain....

Here at SERVPRO of N.Vista/San Marcos we are not strangers to the damage that can be caused by rain. Here's our recommendation for preventing what could become a huge headache because of rain. Have your roof inspected once a year!!


Far more can happen and go wrong then a couple of ugly water stains on your ceiling. If you don't catch the leak, it could begin to rot the frame of your home. When wood gets too wet and ultimately damaged by water, it has to be replaced. So basically what could start as a little bit of water from a little bit of rain can spread causing unnecessary and expensive water damage and/or eventually mold damage costing you much more than the price of a simple inspection.


 


This has been one of the wettest years San Diego has seen in over 50 years.  Keep dry, keep safe, and inspect your roofs San Diego.

Flood Damage in Carlsbad Won't Ruin Christmas

1/5/2017 (Permalink)

Water Damage Flood Damage in Carlsbad Won't Ruin Christmas Our first Google Review of 2017

The image below is our first Google Review for 2017.  This was for a homeowner in Carlsbad, CA who experienced some flood damage on the Monday immediately following Thanksgiving.  She took the time to write us a review because she was very fearful at the time of the flood that she would not be able to host her family for Christmas dinner.  Luckily, our employees at SERVPRO of N.Vista/ San Marcos were able to throw on both our hard hats and our elf shoes and get her house all fixed up in time.  She was very happy with the service and restoration services we provided (she actually told us we provided "Nordstrom level service") to her and we were very happy that we were able to help and her family spend Christmas together.

One of our New Year Resolutions is to receive more Google Reviews.  So far 2017 is off to an amazing start.

Happy New Year from SERVPRO of N.Vista/San Marcos!!

Great Customer Review on a Water Job in Chula Vista

12/8/2016 (Permalink)

Water Damage Great Customer Review on a Water Job in Chula Vista The COS from our water damage job in Chula Vista

We love our customers and thankfully our customers love us.

We always ask our customers to complete a Certificate of Satisfaction or a COS, as we refer to them here at SERVPRO of N.Vista/San Marcos.  The Certificates of Satisfaction are very important to us as they allow us to review how we performed on each job.  What did we do well? What can we improve upon on the next job?

The Certificate of Satisfaction included with this blog is from a very satisfied customer we helped with some water damage in Chula Vista.  Thankfully on this one it looks like there weren't any lessons to be learned on this one or any areas where we needed to make improvements.  This customer was incredibly happy with the work we performed and even wrote "highly recommend" in the comments section.

We are very happy that our customer was satisfied and also very proud of our staff for providing excellent work. Your reputation is everything in the restoration industry.

 

Prayers for the Victims & Workers of Tennessee Fires

12/1/2016 (Permalink)

Community Prayers for the Victims & Workers of Tennessee Fires Servpro Headquarters in Tennessee

SERVPRO of N.Vista / San Marcos sends love & support to Tennessee wildfire victims and workers

SERVPRO of N.Vista / San Marcos would like to send our thoughts and prayers out to not only all of the families and victims of the Tennessee wildfires but also all of the volunteers, fire fighters, and clean up crews as well.  Many of those clean up crews are part of our SERVPRO family.  These fires literally hit close to home for us, as our SERVPRO headquarters are located in Tennessee.

We know how hard the crews are working out there and we have seen in San Diego how badly wildfires can affect lives, homes, and families. The recovery process will be long and hard but is has already begun and SERVPRO is very proud to be a part of that.

Our thoughts, prayers, and support go out to all of those affected by the Tennessee Wildfires.

http://www.foxnews.com/us/2016/12/01/recovery-begins-as-rains-help-put-out-tennessee-wildfires-that-killed-7.html

Our Most Recent Mold Job Review on Yelp

11/23/2016 (Permalink)

Mold Remediation Our Most Recent Mold Job Review on Yelp This is a screenshot of Jo Dee O's review on mold removal as it appears on Yelp

As Thanksgiving approaches tomorrow, SERVPRO of N.Vista San Marcos would like to take a minute and use this blog as an opportunity to say thanks.  

We would like to thank all of our wonderful customers who are kind enough to take a minute and leave us a positive review on Yelp.  We know it is easier said than done and everyone is very busy in their lives.  Their reviews greatly impact our business, as almost everyone goes online to check reviews on companies before they use them today. We take our reputation very serious and thanks to our customers our reviews and ratings reflects that.

Unfortunately for whatever reasons sometimes Yelp will "filter" a review and most people won't get to see it unless they know where to look. This happened recently to a review we received from Jo Dee O, who we helped with some mold removal.

We saw your review Jo Dee O and we are very thankful you left it for us and we could get you all taken care of.

Happy Thanks Giving San Diego!

https://www.yelp.com/biz/SERVPRO-of-north-vista-san-marcos-san-marcos-3?utm_campaign=www_business_share_popup&utm_medium=copy_link&utm_source=(direct)

Restoring Your Vista or San Marcos Commercial Property After A Water Damage Event

9/15/2016 (Permalink)

Commercial Restoring Your Vista or San Marcos Commercial Property After A Water Damage Event At SERVPRO N.Vista/San Marcos Everyone (including our mascot Meeko) is ready willing and able to help you

Flooding and water damage events at Vista or San Marcos commercial properties are often complex with numerous issues that require a knowledgeable and flexible response. Whether we’re dealing with a relatively small water cleanup scenario or a large scale event, we work quickly to assess each unique situation and isolate the damaged area. In many instances, normal operations can continue in a temporary space while we restore your facility.

Restoring Commercial Properties Presents Unique Challenges

Our professionals are trained to be mindful of legal and environmental concerns and strive to fully restore the damaged area while working within your budgetary constraints. We understand that every hour spent cleaning up is an hour of lost revenue and productivity. So when an emergency situation arises in your business, give us a call and we’ll be there fast with the help you need.

About SERVPRO of N.Vista/San Marcos

SERVPRO of N.Vista/San Marcos specializes in the cleanup and restoration of commercial and residential property after a water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

For Immediate Service in Vista or San Marcos, Call SERVPRO

9/13/2016 (Permalink)

General For Immediate Service in Vista or San Marcos, Call SERVPRO SERVPRO of N.Vista/San Marcos is always ready to help 24/7

SERVPRO of N.Vista/San Marcos provides 24-hour emergency service and is dedicated to being faster to any-sized disaster in Vista or San Marcos. We can respond immediately to your emergency and have the expertise to handle your restoration or cleaning needs.

  • 24-Hour Emergency Service
  • Faster to Any-Sized Disaster
  • Highly Trained Restoration Technicians
  • A Trusted Leader in the Restoration Industry
  • Locally Owned and Operated
  • Advanced Restoration and Cleaning Equipment 

Have Questions? Call Us 24/7 – 760-758-3454

Residential Services

Whether your  home needs emergency flood damage or your upholstery cleaned, you can depend on us.  Our technicians have extensive cleaning and restoration training and can make your property look its best. Learn more about our residential services:

  • Water Damage Restoration
  • Fire Damage Restoration
  • Mold Remediation
  • Storm Damage Restoration
  • Cleaning Services
  • Building/Reconstruction Services

Commercial Services

There's never a convenient time for fire or Water damage to strike your commercial property. Every hour spent cleaning up is an hour of lost revenue and productivity. So when the need arises for professional cleaning or emergency restoration services we have the training and expertise to respond promptly with highly trained technicians to get your property back to business. Learn more about our commercial services:

http://www.SERVPROnorthvistasanmarcos.com/commercial-restoration-cleaning

  • Commercial Water Damage Restoration
  • Commercial Fire Damage Restoration

San Marcos Smoke and Soot Cleanup

9/9/2016 (Permalink)

Fire Damage San Marcos Smoke and Soot Cleanup Our service crews and trucks are ready to go 24 hours a day 7 days a week!

Smoke and soot is very invasive and can penetrate various cavities within your home, causing hidden damage and odor. Our smoke damage expertise and experience allows us to inspect and accurately assess the extent of the damage to develop a comprehensive plan of action.  

Smoke and soot facts:

  • Hot smoke migrates to cooler areas and upper levels of a structure.
  • Smoke flows around plumbing systems, seeping through the holes used by pipes to go from floor to floor.
  • The type of smoke may greatly affect the restoration process.

Different Types of Smoke

There are two different types of smoke–wet and dry. As a result, there are different types of soot residue after a fire. Before restoration begins, SERVPRO of [[Franchise Name]] will test the soot to determine which type of smoke damage occurred. The cleaning procedures will then be based on the information identified during pretesting. Here is some additional information:

Wet Smoke – Plastic and Rubber

  • Low heat, smoldering, pungent odor, sticky, smeary. Smoke webs are more difficult to clean.

Dry Smoke – Paper and Wood

  • Fast burning, high temperatures, heat rises therefore smoke rises.

Protein Fire Residue – Produced by evaporation of material rather than from a fire

  • Virtually invisible, discolors paints and varnishes, extreme pungent odor. 

Our Fire Damage Restoration Services

Since each smoke and fire damage situation is a little different, each one requires a unique solution tailored for the specific conditions.  We have the equipment, expertise, and experience to restore your fire and smoke damage.  We will also treat your family with empathy and respect and your property with care.

Have Questions about Fire, Smoke, or Soot Damage?
Call Us Today – (
760)-758-3454

How We Deal With Mold

4/22/2016 (Permalink)

Here at SERVPRO of North Vista/ San Marcos we see mold on a daily basis. Mold can grow where there is water damage in a matter of only three days! This photo shows one of our Crew Chiefs removing mold damaged drywall in a house in Poway, CA while wearing all of the necessary safety equipment. Below is a list of the steps that we go through when properly treating mold damaged materials:

  1. Seal off  and contain the affected area with 6ml. plastic containment

  2. Set up an air scrubber running the negative air out of the containment

  3. Put on all the correct safety equipment including a full body PPE suit, gloves, and respirator mask

  4. Remove the affected or damaged material

  5. Bag and dispose of all waste and perform an initial hepa vacuum in the areas where materials were removed

  6. If necessary, wire brush the wood framing that was behind the removed material

  7. Spray and scrub down the whole area with disinfectant

  8. Conduct a final vacuum using a hepa vac

SERVPRO of North Vista/ San Marcos Loves This Country

4/15/2016 (Permalink)

Community SERVPRO of North Vista/ San Marcos Loves This Country The flags we proudly have on display at our shop.

Here at SERVPRO of North Vista/ San Marcos we can't express enough how grateful we are to live in this country and our gratitude to those serving. We recognize their sacrifice and are proud to be a U.S Veteran-owned business. 


Our owners Steve Carlisle and Joe Araya both proudly served in the United States Marines as well as our office manager, Carlos Sanabria. Our head estimator Richter Trim is currently an active member of the United States Air Force. One of our crew chiefs Allen James also proudly served in the United States Navy.  


It is safe to say there is a strong Military presence that runs through our franchise.


Thank you to all of those who have served and are currently serving for our Country.


 

Protect Your Home From Rain Damage

3/11/2016 (Permalink)

Here at SERVPRO of North Vista and San Marcos we are no stranger to the damage that can be caused by rain and wind. Here's our recommendation for preventing what could become a huge headache because of a little rain: Have your roof inspected and if needed repaired!

More can go wrong then a couple of ugly water stains in your ceiling. If you don't catch the leak it will begin to rot even the frame of your house. When wood gets too damaged by water it has to be replaced. So basically what could start as a little bit of water from a little bit of rain can spread causing unnecessary water damage or mold damage costing you much more than a simple inspection.

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