Our Team 2017
Our 2017 Group Photo
Today was a happy and sad day for SERVPRO of N.Vista/San Marcos. We held our monthyly all hands meeting, like we do every month. However one of the topics covered in the meeting today was announcing to everyone that after 10 years of service, Fernanada Robinson is leaving us. Fernanada is one of the longest standing employees our franchise has. She believes she can remember a time when there were only eight employees total, including her. Boy how things have changed over the past 10 years. It certainly shows, as we also took, our annual group photo, which is included below. We had to be sure to have Fernanada in it. Our franchise is now somewhere around 60 + total employees.
You will be missed Fernanada. Thank you for everything.
A Shout Out To Our Leader!
The attached picture is Joe all suited up on Easter Sunday. On a holiday, he was out there in the heat, crawling under a house, to help a customer.
This blog is dedicated to our fearless leader, our franchise's founding father, Jose Araya or just Joe, as everyone calls him.
Joe has been in the restoration industry for over 30 years! In 1991 he started a company called G.I Joe Carpet Cleaning. That business thrived and eventually lead him to owning and operating our N.Vista/San Marcos Franchise. Everything our franchise is today is because of Joe.
Joe spoke at our meeting earlier this week and told stories of growing up very poor in Costa Rica. He would plant seeds for banana plants and watch them grow so he could sell them while the other kids spent all day playing. It seems he has always had a mind for business and always been a hard worker.
Joe's spirit shines through everyday at our franchise. Every positive Yelp review we receive, and we receive a lot, Joe's spirit helped cause that. Every customer who is blown away by our high level of professionalism, that is Joe's work ethic & pride showing in a job well done.
Joe set the standard for our franchise and we want him to know we appreciate it. We take our reputation and his very serious. We won't let you down Joe.
Thank you Joe!
Rain in San Diego Does Actually Occur
Tut tut it looks it rain....
Here at SERVPRO of N.Vista/San Marcos we are not strangers to the damage that can be caused by rain. Here's our recommendation for preventing what could become a huge headache because of rain. Have your roof inspected once a year!!
Far more can happen and go wrong then a couple of ugly water stains on your ceiling. If you don't catch the leak, it could begin to rot the frame of your home. When wood gets too wet and ultimately damaged by water, it has to be replaced. So basically what could start as a little bit of water from a little bit of rain can spread causing unnecessary and expensive water damage and/or eventually mold damage costing you much more than the price of a simple inspection.
This has been one of the wettest years San Diego has seen in over 50 years. Keep dry, keep safe, and inspect your roofs San Diego.
Flood Damage in Carlsbad Won't Ruin Christmas
Our first Google Review of 2017
The image below is our first Google Review for 2017. This was for a homeowner in Carlsbad, CA who experienced some flood damage on the Monday immediately following Thanksgiving. She took the time to write us a review because she was very fearful at the time of the flood that she would not be able to host her family for Christmas dinner. Luckily, our employees at SERVPRO of N.Vista/ San Marcos were able to throw on both our hard hats and our elf shoes and get her house all fixed up in time. She was very happy with the service and restoration services we provided (she actually told us we provided "Nordstrom level service") to her and we were very happy that we were able to help and her family spend Christmas together.
One of our New Year Resolutions is to receive more Google Reviews. So far 2017 is off to an amazing start.
Happy New Year from SERVPRO of N.Vista/San Marcos!!
Great Customer Review on a Water Job in Chula Vista
The COS from our water damage job in Chula Vista
We love our customers and thankfully our customers love us.
We always ask our customers to complete a Certificate of Satisfaction or a COS, as we refer to them here at SERVPRO of N.Vista/San Marcos. The Certificates of Satisfaction are very important to us as they allow us to review how we performed on each job. What did we do well? What can we improve upon on the next job?
The Certificate of Satisfaction included with this blog is from a very satisfied customer we helped with some water damage in Chula Vista. Thankfully on this one it looks like there weren't any lessons to be learned on this one or any areas where we needed to make improvements. This customer was incredibly happy with the work we performed and even wrote "highly recommend" in the comments section.
We are very happy that our customer was satisfied and also very proud of our staff for providing excellent work. Your reputation is everything in the restoration industry.
Prayers for the Victims & Workers of Tennessee Fires
Servpro Headquarters in Tennessee
SERVPRO of N.Vista / San Marcos sends love & support to Tennessee wildfire victims and workers
SERVPRO of N.Vista / San Marcos would like to send our thoughts and prayers out to not only all of the families and victims of the Tennessee wildfires but also all of the volunteers, fire fighters, and clean up crews as well. Many of those clean up crews are part of our SERVPRO family. These fires literally hit close to home for us, as our SERVPRO headquarters are located in Tennessee.
We know how hard the crews are working out there and we have seen in San Diego how badly wildfires can affect lives, homes, and families. The recovery process will be long and hard but is has already begun and SERVPRO is very proud to be a part of that.
Our thoughts, prayers, and support go out to all of those affected by the Tennessee Wildfires.
Our Most Recent Mold Job Review on Yelp
This is a screenshot of Jo Dee O's review on mold removal as it appears on Yelp
As Thanksgiving approaches tomorrow, SERVPRO of N.Vista San Marcos would like to take a minute and use this blog as an opportunity to say thanks.
We would like to thank all of our wonderful customers who are kind enough to take a minute and leave us a positive review on Yelp. We know it is easier said than done and everyone is very busy in their lives. Their reviews greatly impact our business, as almost everyone goes online to check reviews on companies before they use them today. We take our reputation very serious and thanks to our customers our reviews and ratings reflects that.
Unfortunately for whatever reasons sometimes Yelp will "filter" a review and most people won't get to see it unless they know where to look. This happened recently to a review we received from Jo Dee O, who we helped with some mold removal.
We saw your review Jo Dee O and we are very thankful you left it for us and we could get you all taken care of.
Happy Thanks Giving San Diego!
Restoring Your Vista or San Marcos Commercial Property After A Water Damage Event
At SERVPRO N.Vista/San Marcos Everyone (including our mascot Meeko) is ready willing and able to help you
Flooding and water damage events at Vista or San Marcos commercial properties are often complex with numerous issues that require a knowledgeable and flexible response. Whether we’re dealing with a relatively small water cleanup scenario or a large scale event, we work quickly to assess each unique situation and isolate the damaged area. In many instances, normal operations can continue in a temporary space while we restore your facility.
Restoring Commercial Properties Presents Unique Challenges
Our professionals are trained to be mindful of legal and environmental concerns and strive to fully restore the damaged area while working within your budgetary constraints. We understand that every hour spent cleaning up is an hour of lost revenue and productivity. So when an emergency situation arises in your business, give us a call and we’ll be there fast with the help you need.
About SERVPRO of N.Vista/San Marcos
SERVPRO of N.Vista/San Marcos specializes in the cleanup and restoration of commercial and residential property after a water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.
For Immediate Service in Vista or San Marcos, Call SERVPRO
SERVPRO of N.Vista/San Marcos is always ready to help 24/7
SERVPRO of N.Vista/San Marcos provides 24-hour emergency service and is dedicated to being faster to any-sized disaster in Vista or San Marcos. We can respond immediately to your emergency and have the expertise to handle your restoration or cleaning needs.
- 24-Hour Emergency Service
- Faster to Any-Sized Disaster
- Highly Trained Restoration Technicians
- A Trusted Leader in the Restoration Industry
- Locally Owned and Operated
- Advanced Restoration and Cleaning Equipment
Have Questions? Call Us 24/7 – 760-758-3454
Whether your home needs emergency flood damage or your upholstery cleaned, you can depend on us. Our technicians have extensive cleaning and restoration training and can make your property look its best. Learn more about our residential services:
- Water Damage Restoration
- Fire Damage Restoration
- Mold Remediation
- Storm Damage Restoration
- Cleaning Services
- Building/Reconstruction Services
There's never a convenient time for fire or Water damage to strike your commercial property. Every hour spent cleaning up is an hour of lost revenue and productivity. So when the need arises for professional cleaning or emergency restoration services we have the training and expertise to respond promptly with highly trained technicians to get your property back to business. Learn more about our commercial services:
- Commercial Water Damage Restoration
- Commercial Fire Damage Restoration
San Marcos Smoke and Soot Cleanup
Our service crews and trucks are ready to go 24 hours a day 7 days a week!
Smoke and soot is very invasive and can penetrate various cavities within your home, causing hidden damage and odor. Our smoke damage expertise and experience allows us to inspect and accurately assess the extent of the damage to develop a comprehensive plan of action.
Smoke and soot facts:
- Hot smoke migrates to cooler areas and upper levels of a structure.
- Smoke flows around plumbing systems, seeping through the holes used by pipes to go from floor to floor.
- The type of smoke may greatly affect the restoration process.
Different Types of Smoke
There are two different types of smoke–wet and dry. As a result, there are different types of soot residue after a fire. Before restoration begins, SERVPRO of [[Franchise Name]] will test the soot to determine which type of smoke damage occurred. The cleaning procedures will then be based on the information identified during pretesting. Here is some additional information:
Wet Smoke – Plastic and Rubber
- Low heat, smoldering, pungent odor, sticky, smeary. Smoke webs are more difficult to clean.
Dry Smoke – Paper and Wood
- Fast burning, high temperatures, heat rises therefore smoke rises.
Protein Fire Residue – Produced by evaporation of material rather than from a fire
- Virtually invisible, discolors paints and varnishes, extreme pungent odor.
Our Fire Damage Restoration Services
Since each smoke and fire damage situation is a little different, each one requires a unique solution tailored for the specific conditions. We have the equipment, expertise, and experience to restore your fire and smoke damage. We will also treat your family with empathy and respect and your property with care.
Have Questions about Fire, Smoke, or Soot Damage?
Call Us Today – (760)-758-3454