Houston Will Rebuild
Home is where you make it.
Although it is difficult to try and find some positive news out of all of the devastation and tragedy that has occurred in Houston, we at SERVPRO of N.Vista/San Marcos do have some good news to share. All of our employees who traveled to Houston to help with the clean up efforts have now returned safe and sound. With open arms we want to welcome back Joe, Alex, Sebastian, and Junior. We are all very proud of all of you and happy to have you back. You all sacrificed your time with family and donated your blood, sweat, and tears to help those who truly needed it. The definition of hero is as follows: "a person who is admired or idealized for courage, outstanding achievements, or noble qualities." If that is how a hero is defined then we are proud to say that we have four, real life heroes, working at SERVPRO of N.Vista/San Marcos.
Welcome home fellas!
Roll On & Roll Out
Some of our fleet
It is a very busy & Exciting time at SERVPRO of N.Vista/San Marcos. It seems that our franchise and our family continues to grow and grow. We have added new crew chiefs, new estimators, and even new managers. Our vehicles have increased and thankfully for us our work volume has also increased. With any growth there are always expected growing pains but luckily for us, our entire staff has stepped up and we have been able to maintain our very high level of customer service and work quality. Our Yelp reviews have more than doubled in the last year and some of the comments customers have left for us have blown us away. The machine that is SERVPRO of N.Vista/San Marcos is running on all cylinders right now and we ecstatic about these exciting times in our franchise's history. So keep it up team! Let's roll on and roll out every single day and keep the momentum going.
They Thank Us & We Thank Them!
Thank you from SERVPRO of N.Vista/San Marcos
We recently received an overwhelmingly nice Yelp review today from a customer that had a large flood in their home about a month ago. The customer was so very grateful for our service that they took the time to list and thank every single one of our employees who worked on their home. It was incredibly nice of them to not only take the time to leave us a review but also recognize every single employee.
So with that in mind, this blog is dedicated to all our customers who have taken the time to leave us an online review or refer us to a friend or drop off something for the staff to say thank you. We have had the pleasure of helping so many customers that have showed us their appreciation in one way or the other, so we in turn, would like to show our appreciation to them.
Thank you to all of our wonderful customers.
Our Team 2017
Our 2017 Group Photo
Today was a happy and sad day for SERVPRO of N.Vista/San Marcos. We held our monthyly all hands meeting, like we do every month. However one of the topics covered in the meeting today was announcing to everyone that after 10 years of service, Fernanada Robinson is leaving us. Fernanada is one of the longest standing employees our franchise has. She believes she can remember a time when there were only eight employees total, including her. Boy how things have changed over the past 10 years. It certainly shows, as we also took, our annual group photo, which is included below. We had to be sure to have Fernanada in it. Our franchise is now somewhere around 60 + total employees.
You will be missed Fernanada. Thank you for everything.
A Shout Out To Our Leader!
The attached picture is Joe all suited up on Easter Sunday. On a holiday, he was out there in the heat, crawling under a house, to help a customer.
This blog is dedicated to our fearless leader, our franchise's founding father, Jose Araya or just Joe, as everyone calls him.
Joe has been in the restoration industry for over 30 years! In 1991 he started a company called G.I Joe Carpet Cleaning. That business thrived and eventually lead him to owning and operating our N.Vista/San Marcos Franchise. Everything our franchise is today is because of Joe.
Joe spoke at our meeting earlier this week and told stories of growing up very poor in Costa Rica. He would plant seeds for banana plants and watch them grow so he could sell them while the other kids spent all day playing. It seems he has always had a mind for business and always been a hard worker.
Joe's spirit shines through everyday at our franchise. Every positive Yelp review we receive, and we receive a lot, Joe's spirit helped cause that. Every customer who is blown away by our high level of professionalism, that is Joe's work ethic & pride showing in a job well done.
Joe set the standard for our franchise and we want him to know we appreciate it. We take our reputation and his very serious. We won't let you down Joe.
Thank you Joe!
Rain in San Diego Does Actually Occur
Tut tut it looks it rain....
Here at SERVPRO of N.Vista/San Marcos we are not strangers to the damage that can be caused by rain. Here's our recommendation for preventing what could become a huge headache because of rain. Have your roof inspected once a year!!
Far more can happen and go wrong then a couple of ugly water stains on your ceiling. If you don't catch the leak, it could begin to rot the frame of your home. When wood gets too wet and ultimately damaged by water, it has to be replaced. So basically what could start as a little bit of water from a little bit of rain can spread causing unnecessary and expensive water damage and/or eventually mold damage costing you much more than the price of a simple inspection.
This has been one of the wettest years San Diego has seen in over 50 years. Keep dry, keep safe, and inspect your roofs San Diego.
Flood Damage in Carlsbad Won't Ruin Christmas
Our first Google Review of 2017
The image below is our first Google Review for 2017. This was for a homeowner in Carlsbad, CA who experienced some flood damage on the Monday immediately following Thanksgiving. She took the time to write us a review because she was very fearful at the time of the flood that she would not be able to host her family for Christmas dinner. Luckily, our employees at SERVPRO of N.Vista/ San Marcos were able to throw on both our hard hats and our elf shoes and get her house all fixed up in time. She was very happy with the service and restoration services we provided (she actually told us we provided "Nordstrom level service") to her and we were very happy that we were able to help and her family spend Christmas together.
One of our New Year Resolutions is to receive more Google Reviews. So far 2017 is off to an amazing start.
Happy New Year from SERVPRO of N.Vista/San Marcos!!
Great Customer Review on a Water Job in Chula Vista
The COS from our water damage job in Chula Vista
We love our customers and thankfully our customers love us.
We always ask our customers to complete a Certificate of Satisfaction or a COS, as we refer to them here at SERVPRO of N.Vista/San Marcos. The Certificates of Satisfaction are very important to us as they allow us to review how we performed on each job. What did we do well? What can we improve upon on the next job?
The Certificate of Satisfaction included with this blog is from a very satisfied customer we helped with some water damage in Chula Vista. Thankfully on this one it looks like there weren't any lessons to be learned on this one or any areas where we needed to make improvements. This customer was incredibly happy with the work we performed and even wrote "highly recommend" in the comments section.
We are very happy that our customer was satisfied and also very proud of our staff for providing excellent work. Your reputation is everything in the restoration industry.
Prayers for the Victims & Workers of Tennessee Fires
Servpro Headquarters in Tennessee
SERVPRO of N.Vista / San Marcos sends love & support to Tennessee wildfire victims and workers
SERVPRO of N.Vista / San Marcos would like to send our thoughts and prayers out to not only all of the families and victims of the Tennessee wildfires but also all of the volunteers, fire fighters, and clean up crews as well. Many of those clean up crews are part of our SERVPRO family. These fires literally hit close to home for us, as our SERVPRO headquarters are located in Tennessee.
We know how hard the crews are working out there and we have seen in San Diego how badly wildfires can affect lives, homes, and families. The recovery process will be long and hard but is has already begun and SERVPRO is very proud to be a part of that.
Our thoughts, prayers, and support go out to all of those affected by the Tennessee Wildfires.
Our Most Recent Mold Job Review on Yelp
This is a screenshot of Jo Dee O's review on mold removal as it appears on Yelp
As Thanksgiving approaches tomorrow, SERVPRO of N.Vista San Marcos would like to take a minute and use this blog as an opportunity to say thanks.
We would like to thank all of our wonderful customers who are kind enough to take a minute and leave us a positive review on Yelp. We know it is easier said than done and everyone is very busy in their lives. Their reviews greatly impact our business, as almost everyone goes online to check reviews on companies before they use them today. We take our reputation very serious and thanks to our customers our reviews and ratings reflects that.
Unfortunately for whatever reasons sometimes Yelp will "filter" a review and most people won't get to see it unless they know where to look. This happened recently to a review we received from Jo Dee O, who we helped with some mold removal.
We saw your review Jo Dee O and we are very thankful you left it for us and we could get you all taken care of.
Happy Thanks Giving San Diego!